• Dogs can be transported in the gondola for a fee of € 3.00 per dog
• Dogs must be kept on a lead and muzzled during the gondola ride (as on public transport)
• Dogs must also be kept on a lead at the top of the mountain

During the day* the parking fee at the bottom station of the Hartkaiserbahn is only payable if you are NOT a GUEST of the following establishments:

• Bergbahnen Wilder Kaiser (cable car) Only with a valid ticket and only during operating hours of the cable car.
• Tirol Lodge (Hotel)
• Tirol Bar & Grill (restaurant)
• Intersport Winkler (sports store)

In the evening** the parking fee is only payable if you are NOT a GUEST of the following establishments:

• Bergbahnen Wilder Kaiser (cable car) Only with a valid ticket and only during operating hours of the cable car.
• Tirol Lodge (Hotel)
• Tirol Bar & Grill (restaurant)
• Intersport Winkler (sports store)

On touring evening***, parking is subject to a charge for all touring skiers including guests with a season ticket.
(Guests of the restaurants "Tirol Bar & Grill" and "Lieblingsplatzl" are excluded)

• Yes, the gondola entrance has a maximum width of 85 cm

• Persons with a disability of 70% or more receive the Adventure Day Pass and the Bergbahn Erlebniscard at the youth rate
• Children with a disability pass receive a free ticket for both ticket types. If an accompanying person is noted on the pass, they also receive the youth rate.
• No discount with the Kitzbühel Alps Summer Card

• Wheelchairs can be taken along. Gondola door is 85 cm

• Multi-day passes must always be used on consecutive days

• Group rates apply for groups of 20 people or more and all tickets must be collected and paid for by one person.

• Multi-day passes are valid from 15:00 the day before

• During our opening hours, you can use the ascent route along ski route 80c/d. It is important that you are back at the valley station by 16:30 at the latest. The piste is closed after 16:30 without exception. Ski tourers are responsible for their own safety.
• Our ski touring evening takes place every Thursday evening from January 4 to March 14, 2024. From 18:00 to 22:00, the blue valley run on the Hartkaiser in Ellmau is open for ski tourers. Attention! The slope is not floodlit. Ski tourers are responsible for their own safety. From 22:00 the piste is closed without exception and we ask all guests to keep to this time - there is a danger to life due to the piste preparation work!

• It is not always possible for all lifts/slopes in the SkiWelt Wilder Kaiser - Brixental to be in continuous operation at all times. It is generally known that such minor restrictions can occur every year, although the majority of services are still available in any case.
  Should this occur, the customer can only claim a pro rata refund of the costs of a "SkiWelt Winter Card" under the following conditions:
• In the period from 08.12.2023 at the earliest and until 01.04.2024 at the latest, use of the "SkiWelt Winter Card" was generally only possible on a total of fewer than 70 days and the customer used the "SkiWelt Winter Card" on fewer than 14 days during this period. Under these conditions, a pro rata refund of the costs of the "SkiWelt Winter Card" will be made by the selling cable car. In this case, the customer will be reimbursed 1/14 (one fourteenth) of these costs per unused day (limited to the amount of the costs paid by the customer).

• If the customer does not wish to use his/her ski pass on individual days of its validity period or is unable to use it due to circumstances within his sphere of influence, these days will not be (proportionately) refunded, replaced or credited.
• If the customer is prevented from (further) use of their ski pass due to accident or illness, there is no entitlement to a (pro rata) refund. However, SkiWelt can grant a pro-rata refund for multi-day tickets with a period of use of more than three days on presentation of a confirmation from a registered doctor (that the customer can no longer practice winter sports for the remaining period of validity) and on return of the ticket before the expiry of the period of validity as a goodwill gesture in the event of winter sports accidents; however, there is no legal entitlement to this.
• A processing fee of EUR 15.00 will be charged for processing such a pro rata refund after an accident or in the event of illness.
• This goodwill refund cannot be granted for one-way tickets.

• In an emergency, every person is obliged to provide first aid.
• Secure the accident site as quickly as possible.
• Organize help and initiate the rescue chain. International emergency number: 112.

• Tickets are not transferable. Any misuse of a ski pass (e.g. use of the service without a valid ticket, disregard of the instructions necessary for safe operation, reckless or dangerous behavior despite warnings, use of a discounted ski pass without meeting the requirements, etc.) will result in its withdrawal, whereby any remaining days of the ski pass validity period will not be (proportionately) refunded, replaced or credited.
• In addition, a penalty of EUR 500.00 will be charged for such misuse and the right to file a criminal complaint is reserved.

• Replacement passes will be issued for lost ski passes if proof of purchase is provided by the customer. A processing fee of EUR 15.00 (plus ticket deposit) will be charged for the issue of a replacement pass.